Welcome to EatHub. By accessing or using our platform, you agree to comply with the following terms:
Service Overview
EatHub acts as an online marketplace connecting customers with restaurants and stores. We do not prepare or deliver food ourselves. Responsibility for preparation, quality, and packaging rests with the chosen restaurant.
Placing Orders
Once an order is placed through EatHub, you will receive confirmation. Restaurants may reject or cancel an order if items are unavailable or due to other operational reasons.
Delivery & Collection
Delivery and collection times are estimates and may vary. It is your responsibility to ensure that the delivery address or collection details provided are accurate. Delays due to traffic, weather, or unforeseen events are not the responsibility of EatHub.
Prices & Payments
Prices are set by restaurants and displayed on the EatHub platform. Payments must be made at the time of ordering. We accept secure online payment methods. Any disputes regarding pricing should be raised with the restaurant directly.
Cancellations & Refunds
You may cancel your order within a limited time, provided the restaurant has not started preparing it. Refunds are handled in line with the restaurant’s policy. EatHub reserves the right to withhold refunds in cases of misuse.
Allergies & Dietary Requirements
Restaurants provide allergen and ingredient information. Customers must review this before placing orders. EatHub is not responsible for any allergic reactions or dietary issues arising from undisclosed information.
Account Use
You are responsible for maintaining accurate information in your EatHub account. Misuse, fraudulent activity, or violation of these terms may result in suspension or termination of your account.
Liability
EatHub facilitates the ordering process but is not liable for the quality, safety, or fulfilment of orders. Responsibility for service delivery lies with the restaurant or courier partner.
Amendments to Terms
EatHub may update these Terms & Conditions periodically. Continued use of the platform confirms your acceptance of any changes.
Contact Us
For assistance, please contact our support team at info@eathub.com or call +44 20 7953 4546.